Frequently Asked Questions
Everything you need to know about our designer homeware and services.
What is the standard delivery time for orders?
We typically process orders within 1-2 business days. Shipping within the UK usually takes 3-5 business days, while international deliveries can take between 7-14 business days depending on the destination.
Do you offer international shipping?
Yes, we ship our home products worldwide. Shipping costs and delivery estimates are calculated at checkout based on the weight of the items and the delivery address.
What is your return policy for home accessories?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item in its original packaging and unused condition for a full refund or exchange.
Are your products sustainably sourced?
Thorsten van Elten is committed to quality and ethics. Many of our products are manufactured in small batches by European craftsmen using sustainable materials and traditional techniques.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the courier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.